Managed IT services in Fort Worth
24/7 IT support and an in‑house help desk your people can call by name, with your computers and network looked after in the background. For businesses across Texas.
24/7 supportEvery day of the week
About 30 minutesFor most requests, usually in one call
Within 4 hoursFor emergencies, as set out in your agreement
In‑house help deskNever outsourced
What's included in managed IT
Everything that keeps a growing business working, looked after by one team that knows your setup, with support 24/7.
24/7 support and help desk
Support runs 24/7, and one number for the whole business is answered by our own in‑house help desk, never outsourced. Erin Bienert, our IT Director, runs the help desk herself.
Maintenance, updates and antivirus
Updates, patches and antivirus handled in the background, so your team gets on with their work instead of waiting on a restart.
A correctly configured network
Your network configured correctly from the start, then checked and kept that way, not left to drift until something breaks.
Hardware procurement
New computers and equipment sourced for you when you need them, chosen to fit the network we already look after.
IT maintenance agreements
A maintenance agreement that sets out what we look after for your business, and how quickly we respond.
Compliance for your industry
Set up around the rules your business works under, whether you're a law firm, a medical office, an accounting firm or a contractor.
Network and build‑out consulting
Planning the network with you before a build‑out or a move, so the new space works on day one.
More about consulting
IT support response times
Support runs 24/7. Most requests, even the ones that aren't urgent, are dealt with in about 30 minutes, usually in one call. For emergencies we respond within 4 hours, as set out in your agreement.
Support around the clock, every day of the week.
About how long most requests take, usually in a single call.
Our response for emergencies, as set out in your agreement.
No rip‑and‑replace onboarding
Plenty of IT providers want new computers, switches, a firewall and a server before they'll take you on. We start with what you already have, document it properly, address anything that needs immediate attention, and recommend upgrades over time only when they make sense for your business.
New equipment is never the price of getting started. It's why clients trust our recommendations.
- ComputersLooked after as is
- SwitchesLooked after as is
- FirewallUpgrade when it makes sense
- ServerLooked after as is
- Wi-FiUpgrade when it makes sense
- CablingLooked after as is
An example. Your list is written after we've seen your office.
How onboarding works
Your bespoke package comes from a conversation and a look at your network closet. Once you sign, this is how we take over.
We get full visibility
Once you sign, we can see every device on your network, so nothing is left to guesswork.
We triage what we find
Anything that needs immediate attention is dealt with first, so nothing puts your business at risk.
We agree on a game plan
Any upgrades are planned with you and spread over time, never forced on day one.
Your team gets the help desk number
One number for the whole business, answered 24/7 by our in‑house help desk.
Build a bespoke IT package
Most IT companies sell off‑the‑shelf tiers you can't pick apart, like the service menu at a car dealership. We meet you, then build a bespoke package around what your business actually needs. Try it here.
What does your business need?
Pick as many as you like.
Your bespoke package
Everything we can include, from one team.
- Managed IT with 24/7 support and an in‑house help desk
- Network and Wi‑Fi configured right and kept that way
- Network planning before the build‑out or move
- Structured cabling and fiber, labeled and tested
- Business phones set up around how you answer calls
- Conference room A/V with the cables out of sight
- Cameras and access control on the doors that matter
Built around your business, from one team, competitively priced. Every package starts with a face‑to‑face meeting.
Book a consultationQuestions about managed IT
Something else? Call us at 855-398-3988.
Do you offer 24/7 IT support?
Yes. Support runs 24/7, every day of the week. Our office hours, Monday to Thursday 9 AM to 5 PM, Friday 9 AM to noon Central Time, are for visits and meetings.
Is your help desk outsourced?
No. Our help desk is in‑house and never outsourced. When your team calls, they reach people who already know your business, and Erin Bienert, our IT Director, runs it personally.
How quickly do you respond?
Most requests, even non‑urgent ones, are dealt with in about 30 minutes, usually in one call. For emergencies we respond within 4 hours, as set out in your agreement.
Do we have to replace our computers or network first?
No. Many IT providers ask new clients to replace their computers, switches, firewall and server before they will take them on. We take over what you already have, document it and fix anything urgent first. Anything worth replacing is planned with you over time.
Do you offer managed IT packages?
Yes, a bespoke one for each business. We don't sell off‑the‑shelf tiers. We meet you face to face, look at how your business works and build a package around what you need, competitively priced.
What kinds of businesses do you work with?
Small and mid‑sized businesses across Texas: law firms, medical offices, real estate offices, construction companies, accounting and finance firms, insurance agencies, retail stores, restaurants and professional offices.
Computer and firewall brands we support
We look after the equipment you already have, and these are the brands we typically install when it's time to add or upgrade.
DellComputers and servers
WatchGuardFirewalls
Logos and brand names belong to their owners. Equipment is chosen for each job as part of your bespoke package.
Other IT, network and A/V services
- Networking and Wi‑FiBusiness networks set up right and Wi‑Fi designed from your floor plan.
- Network and build‑out consultingNetwork planning before you sign the lease, build out or move offices.
- Structured cablingCat6, coax and voice cabling installed, labeled and tested, back to a properly built rack.
- Fiber installationFiber installed, terminated and tested, from the building entry to your rack.
- Business phones and VoIPVoIP, hosted, digital and analog business phone systems, set up around how you answer calls.
- Audio visual (A/V)Conference room A/V, displays, TV mounting and digital signage, with every cable out of sight.
- Business camerasCamera systems for entrances, work areas and job sites.
- Access controlCard and fob access on the doors that matter, scheduled around your people.