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24/7 support. Office open Monday to Thursday 9 AM to 5 PM, Friday 9 AM to noon, Central Time.

Business phone systems and VoIP in Texas

VoIP, hosted, digital and analog phone systems, with desk phones, headsets and 24/7 support, set up around how your office answers calls. From a Fort Worth team that started in phones.

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Black business desk phone with one amber line key lit on a reception desk at dusk

  • Desk phones and headsetsInstalled at each desk

  • VoIP, hosted, digital, analogThe phone system that fits your business

  • Since 2014Started by two people from the phone business

  • 24/7 supportFrom the team that installs your phones

Phone system specialists since 2014

DFW TeleTech began with two people from the phone business who could see where it was going.

  1. Started in on-premises phone systems

    Mark Clark and Erin Bienert both worked for a company that only sold on-premises phone systems. Mark had met the owner while financing the owner's vehicles; Erin came in when the company needed someone for the IT side of a job.

  2. Founded in Fort Worth in 2014

    The owner didn't want to move into VoIP or IT services, so in 2014 Mark and Erin started DFW TeleTech in Fort Worth. The split was a friendly one.

  3. Phones, IT and networks today

    Phones moved onto the network, and so did we. Today the same team looks after a business's phones, computers, network and cabling, with support 24/7. One call does it all.

How your calls are routed

Pick a moment in the day and follow the call: who hears a greeting, who rings first, and where it goes when nobody is free.

One example office. Yours might ring the whole team first, or send lunchtime calls to one person.

Reception picks up

Business hours, 10:40 AM

  1. GreetingA short welcome plays, if you want one.
  2. Front deskIt rings at reception first.

Answered by a person at the front desk.

Reception is at lunch

Lunch, 12:15 PM

  1. GreetingThe same welcome plays.
  2. The teamWith the front desk away, the call rings across the team instead.

Answered by whoever is free.

Every line is in use

Everyone busy, 4:10 PM

  1. GreetingYour welcome plays.
  2. Front deskReception is already on a call.
  3. The teamIt rings across the team, and everyone is busy too.
  4. VoicemailThe caller leaves a message instead of listening to it ring.

The caller leaves a message instead of ringing out.

After office hours

After hours, 7:30 PM

  1. GreetingYour after-hours message plays, with your office hours.
  2. VoicemailThe caller leaves a message.

A message waiting for the morning, not a missed call.

Business phone systems

VoIP, hosted, digital or analog: the system that fits your business, and the desk phones and headsets your people pick up every day.

  • VoIP phone systems for business

    Calls run over your network, so the phone system, the network and the cabling are looked after by the same team, with support 24/7.

  • Hosted, digital and analog phone systems

    Not every business needs to replace its whole system. We install and look after hosted, digital and analog phone systems too, and recommend a change only when it makes sense.

  • Desk phones and headsets

    A desk phone for everyone who needs one, and headsets for the people who spend their day on calls, installed and ready at each desk.

  • Changes as your business grows

    A new hire, a desk that moves, a different order for who answers: one call to the same team.

Meeting room with a wall display, a video bar and a touch panel on the table, set for a video call

Phones, IT and network from one team

Your phones run on your network now, so it helps when the people who install them also look after your computers, network and cabling.

  • One team for phones and network

    VoIP calls travel over the same network as your computers. When one team looks after both, there's nobody else to hand a problem to.

  • New desks and office moves

    A new hire needs a network drop, a computer and a phone, and an office move needs all of them at once. We handle them together.

  • 24/7 support from the same people

    Phone questions go to our in-house help desk, run by Erin Bienert, our IT Director, and support runs 24/7.

Book a consultation Managed IT and help desk

Bespoke business phone packages

No off-the-shelf tiers. We meet you face to face, look at how your business answers calls and what you already have, then build one package around it, from one team, competitively priced.

  1. We meet youA face‑to‑face conversation about how your business runs and where you want to grow.
  2. We look at your setupYour network closets and server room, your carriers and the software your team relies on.
  3. We build your packageOnly what you need, in one proposal from one team.
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Your package An example

  • VoIP or hosted phone system
  • Desk phones for every desk
  • Headsets for the front desk
  • Call routing for lunch and after hours
  • 24/7 support
  • Network and cabling for the phones

Not this:BronzeSilverGold

Every package is written for one business, after we've met. Yours will look different.

Questions about business phones

Something else? Call us at 855-398-3988.

Do you install business phone systems and VoIP?

Yes. We install business phone systems and VoIP for Texas businesses: desk phones, headsets, and call routing that decides who hears a greeting, who rings first and what happens at lunch and after office hours.

Do you work with hosted, digital and analog phone systems?

Yes. We install and look after VoIP, hosted, digital and analog business phone systems, and we can take over the system you already have.

Is phone support available 24/7?

Yes. Support runs 24/7. Our office hours, Monday to Thursday 9 AM to 5 PM and Friday 9 AM to noon, Central Time, are for visits and meetings.

How long have you worked with phones?

Since before DFW TeleTech began. Mark Clark and Erin Bienert both worked for a company that only sold on-premises phone systems, and started DFW TeleTech in Fort Worth in 2014 when its owner didn't want to move into VoIP and IT services.

How do we get started with a new phone system?

Call us or request a callback. Every bespoke package starts with a face-to-face meeting about how your business answers calls, and it includes only what you need, competitively priced.

Which areas do you cover?

Dallas-Fort Worth, Austin, Houston and San Antonio. Our technicians work across Texas as one team, from our base in Fort Worth.

Phone system brands we install

We look after the equipment you already have, and these are the brands we typically install when it's time to add or upgrade.

  • Yealink logoYealinkPhones and meeting room video
  • Grandstream logoGrandstreamBusiness phones
  • Valcom logoValcomPaging and intercom

Logos and brand names belong to their owners. Equipment is chosen for each job as part of your bespoke package.

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